Our Return Policy in short

Return Policy

Please contact collection Nº2 before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts collection Nº2 and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 14 days of delivery. The product must be in the same condition as you received it. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and please provide us with a tracking number. collection Nº2 suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

collection Nº2 will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. collection Nº2 is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

After contact us via mail, please send the return package, with clearly mark on the package 'RETURNED GOODS' to:
Karoline Degering
Lindenthalerstr. 1
04155 Leipzig
Germany


Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, collection Nº2 reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: info@collectionno2.de